Overview
Because Zemrak Designs products are digital instant downloads, files are delivered automatically at the moment of purchase — before I’d have any chance to process a return request. For this reason, I’m not able to offer refunds or exchanges on completed orders.
This is true even if you haven’t opened the file yet, so please review the listing photos and description carefully before purchasing. Every listing shows exactly what’s included and what the finished invitation looks like.
Having Trouble? – I want to help
If you run into any difficulty accessing your template or using it, please reach out before giving up on it. Most issues are quick to solve: a wrong link, a browser hiccup, or a Canva setting. I’m happy to walk you through it.
You can message me directly through the Contact Us page and I’ll get back to you as soon as I can.
Helpful resources
Before reaching out, this page may solve your issue right away:
→ My guide to accessing digital downloads — if you’re having trouble finding your file after purchase, my guide covers the most common reasons.
Need help?
Contact us at zemrakdesigns@gmail.com for questions.